Check devices, alerts and tickets in Atera, and open tickets, comment or resolve alerts. Hosted by usefulapi — connect from Claude, ChatGPT, Cursor, or any MCP client.
Team and Enterprise: an Owner adds the connector for the organization first.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"atera": {
"url": "https://atera.usefulapi.io/mcp"
}
}
}Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"atera": {
"type": "http",
"url": "https://atera.usefulapi.io/mcp"
}
}
}No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run these commands. The second one opens the login page:
Other MCP clients (Windsurf, Cline, Zed and more): add the URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser. Do not add an Authorization header: see Before you connect.
The login page asks for your Atera API key.
Find it in Atera → Admin → Data management → API. Either the legacy short key or the newer JWT key works (we detect which). The key is account-wide; this server only reads data and writes tickets, comments, contacts and alert resolutions — it never deletes anything or runs scripts on devices. Your key is used only to call the Atera API on your behalf and to derive a private account id; it is never shown to anyone.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Atera API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
Turn on the Atera connector, then ask in plain words. The AI picks the tools.
| Tool | Type | What it does |
|---|---|---|
atera_get_account | read | Get the account Fetch the Atera account this key belongs to — company name, plan, country and timezone. A cheap way to confirm the key works. Atera: GET /api/v3/account. |
atera_list_customers | read | List customers List the customers (client companies) managed in Atera, paginated. Atera: GET /api/v3/customers. |
atera_get_customer | read | Get one customer Fetch a single customer by id — address, domain, phone, notes. Atera: GET /api/v3/customers/{customerId}. |
atera_list_agents | read | List agents (devices) List Atera agents — the managed machines — with online status, last seen, OS, hardware and logged-in user. Pass customer_id to list only one customer's devices. Atera: GET /api/v3/agents or GET /api/v3/agents/customer/{customerId}. |
atera_get_agent | read | Get one agent (device) Fetch a single agent by its AgentID — full device inventory, online status, IPs, OS build and last reboot. Atera: GET /api/v3/agents/{agentId}. |
atera_find_agents_by_machine | read | Find agents by machine name Find the agent(s) installed on a machine by its machine name, e.g. DESKTOP-4F2K9. Atera: GET /api/v3/agents/machine/{machineName}. |
atera_get_agent_patches | read | Get an agent's patches List the Windows/OS patches on one device — either those still AVAILABLE (missing) or those already INSTALLED. Takes the device's DeviceGuid (from atera_list_agents / atera_get_agent), not the AgentID. Atera: GET /api/v3/agents/{deviceGuid}/available-patches or /installed-patches. |
atera_list_alerts | read | List alerts List monitoring alerts (disk, CPU, availability, hardware...) with severity, device, customer and linked ticket. Filter by status. Atera: GET /api/v3/alerts. |
atera_list_tickets | read | List tickets List helpdesk tickets with priority, status, type, end user, technician, SLA durations and last comments. Filter by customer and/or status. Atera: GET /api/v3/tickets. |
atera_get_ticket | read | Get one ticket Fetch a single ticket by its TicketID. Atera: GET /api/v3/tickets/{ticketId}. |
atera_list_ticket_comments | read | List a ticket's comments List the comment thread on one ticket — end-user and technician replies, with internal notes flagged. Atera: GET /api/v3/tickets/{ticketId}/comments. |
atera_list_ticket_work_hours | read | List a ticket's work hours List the time entries logged on one ticket — technician, start/end, billable, on-site, rate. Atera: GET /api/v3/tickets/{ticketId}/workhoursrecords. |
atera_list_contacts | read | List contacts List end-user contacts, optionally searching by whole or partial email or phone number. Atera: GET /api/v3/contacts. |
atera_list_contracts | read | List contracts List service contracts (retainer, block hours, hourly, remote monitoring...) with their rates and billing periods. Pass customer_id for one customer's contracts. Atera: GET /api/v3/contracts or GET /api/v3/contracts/customer/{customerId}. |
atera_list_kb_articles | read | List knowledge-base articles List knowledge-base articles with their product, keywords, section, category and ratings. Atera: GET /api/v3/knowledgebases. |
atera_create_ticket | write | Create a ticket Open a new helpdesk ticket. Give either end_user_id (an existing contact's EndUserID) or all of end_user_first_name, end_user_last_name and end_user_email to create a new contact with it. Atera: POST /api/v3/tickets. |
atera_update_ticket | write | Update a ticket Change a ticket's title, status, type, priority, impact or assigned technician. Only the fields you pass are sent. Atera: PUT /api/v3/tickets/{ticketId}. |
atera_add_ticket_comment | write | Comment on a ticket Add a comment to a ticket, either as a technician (technician_id, with is_internal=true for a private note or false for a reply the end user sees) or on behalf of an end user (enduser_id). Atera: POST /api/v3/tickets/{ticketId}/comments. |
atera_create_contact | write | Create a contact Create a new end-user contact under an existing customer (give customer_id or customer_name). Atera: POST /api/v3/contacts. |
atera_resolve_alert | write | Resolve an alert Mark one monitoring alert as resolved. If the underlying condition persists, Atera raises it again on the next check. Atera: PUT /api/v3/alerts/{alertId}. |
atera_usage_status | Usage status (free-tier meter) Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter. | |
atera_request_feature | Request a missing feature Tell usefulapi that the user needs something the Atera tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter. | |
atera_upgrade | Upgrade to Pro (unlimited*) Get Pro: unlimited tool calls (fair use limit: 10,000 a month) on Atera (the free tier caps monthly usage). Plans: "monthly" — $9/month; "yearly" — $90/year (2 months free). Cancel any time: Pro then runs to the end of the paid period, so it also suits a one-time job. *A fair use limit applies. For heavy use (near Pro's limit): "plus" or "plus_yearly" — Pro+, $19/month or $190/year, unlimited tool calls (fair use limit: 100,000 a month); an existing Pro subscription changes to Pro+ in place (needs confirm: true; the price difference for the rest of the period is charged at once). Otherwise returns a short link to open in your browser (it opens Stripe Checkout); after payment the account upgrades automatically. Does not count against the meter. | |
atera_cancel_subscription | Cancel the Pro subscription Cancel the caller's Atera Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run atera_upgrade later to undo the cancel before the period ends. Does not count against the meter. |
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper user | $9/mo · $90/yr | Unlimited* |
*Pro fair use limit: 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this Atera server only. Subscribe with atera_upgrade (it returns a Stripe Checkout link). Cancel any time with atera_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running atera_upgrade before then undoes the cancel. Or write to [email protected].
No. usefulapi is an independent service. It is not affiliated with or endorsed by Atera. The server calls the Atera API with your own Atera access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Atera API key. See Before you connect for where to find it.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Atera API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Atera API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Atera.
Yes, if you approve it. 5 of the 20 Atera tools can create or change data. The other 15 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with unlimited tool calls (fair use limit: 10,000 tool calls a month), for this Atera server only. Cancel any time: Pro then runs to the end of the paid period. Run atera_usage_status to see how many calls you used.
Ask the AI to run atera_upgrade: it returns a Stripe Checkout link. To cancel, run atera_cancel_subscription. Pro continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with atera_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.