Manage HelpCrunch chats, customers, agents and knowledge-base articles. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.
Turn on the HelpCrunch connector, then ask in plain words. The AI picks the tools.
For support teams who chat with website visitors and customers in HelpCrunch.
The AI searches chats with one field filter and sorts them, for example by creation date. You get a list of conversations to look at first.
The AI reads the messages of a chat, newest first, and sums up what the customer asked and what was answered.
The AI posts a customer-visible reply or an internal private note into a live chat, as the agent you name.
Changes dataThe AI changes the status of a live chat (opened, pending, on hold, closed) and assigns it to an agent or removes the assignee.
Changes dataThe AI searches customers with one field filter and sorts them by first seen or last seen. It reads the details of one customer by id.
The AI lists agents with role and email, departments with their agents, and whether the team is online and chat is enabled.
The login page asks for your HelpCrunch API key.
Create one in HelpCrunch → Settings → API. Your token is used only to call the API on your behalf and to derive a private account id; it is never shown to anyone.
Team and Enterprise: an Owner adds the connector for the organization first.
No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"helpcrunch": {
"url": "https://helpcrunch.usefulapi.io/mcp"
}
}
} Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"helpcrunch": {
"type": "http",
"url": "https://helpcrunch.usefulapi.io/mcp"
}
}
} Run these commands. The second one opens the login page:
Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your HelpCrunch API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Pro | $9/mo · $90/yr | 10,000 tool calls / month |
| Pro+ | $39/mo · $390/yr | 100,000 tool calls / month |
Each paid plan covers this HelpCrunch server only. Ask your AI to run helpcrunch_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with helpcrunch_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with helpcrunch_upgrade before then undoes the cancel. Or write to [email protected].
helpcrunch_list_customershelpcrunch_get_customerhelpcrunch_list_chatshelpcrunch_get_chathelpcrunch_get_chat_messageshelpcrunch_list_agentshelpcrunch_list_departmentshelpcrunch_list_applicationshelpcrunch_get_organizationhelpcrunch_create_messagehelpcrunch_update_chat_statushelpcrunch_assign_chathelpcrunch_usage_statushelpcrunch_request_featurehelpcrunch_upgradehelpcrunch_cancel_subscriptionFind chats by field and sort them by date. Read and summarize a chat. Reply in a chat or add a private note. Close, reopen or assign a chat. Look up customers by first or last seen. Check agents, departments and team availability. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by HelpCrunch. The server calls the HelpCrunch API with your own HelpCrunch access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your HelpCrunch API key. See Before you connect for where to find it.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your HelpCrunch API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the HelpCrunch API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in HelpCrunch.
Yes, if you approve it. 3 of the 12 HelpCrunch tools can create or change data. The other 9 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this HelpCrunch server only. Cancel any time: your paid plan then runs to the end of the paid period. Run helpcrunch_usage_status to see how many calls you used.
Ask the AI to run helpcrunch_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run helpcrunch_cancel_subscription. Your paid plan continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with helpcrunch_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.