Read tickets, users, orgs, macros and satisfaction ratings; create, update and comment on tickets. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.
Turn on the Zendesk connector, then ask in plain words. The AI picks the tools.
For support agents and support managers who handle tickets in Zendesk.
The AI searches tickets, users and organizations with Zendesk search syntax, such as open tickets of one organization. You can also run a saved view.
The AI opens a ticket and lists its public replies and internal notes, oldest first. It can sum up the conversation.
The AI reads SLA, response and resolution time metrics for a ticket. You see whether it met its targets.
The AI lists satisfaction (CSAT) ratings, filtered by score, with the tickets behind them. You see where customers were unhappy.
The AI creates a ticket, adds a public reply or an internal note, or changes the status, priority, assignee, group or tags of a ticket.
Changes dataThe login page asks for your Zendesk subdomain, Agent email and Zendesk API token.
Create a token in Zendesk → Admin Center → Apps and integrations → APIs → Zendesk API. Your credentials are used only to call the API on your behalf and to derive a private account id; they are never shown to anyone.
Team and Enterprise: an Owner adds the connector for the organization first.
No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"zendesk": {
"url": "https://zendesk.usefulapi.io/mcp"
}
}
} Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"zendesk": {
"type": "http",
"url": "https://zendesk.usefulapi.io/mcp"
}
}
} Run these commands. The second one opens the login page:
Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Zendesk subdomain, Agent email and Zendesk API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Pro | $9/mo · $90/yr | 10,000 tool calls / month |
| Pro+ | $39/mo · $390/yr | 100,000 tool calls / month |
Each paid plan covers this Zendesk server only. Ask your AI to run zendesk_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with zendesk_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with zendesk_upgrade before then undoes the cancel. Or write to [email protected].
zendesk_searchzendesk_list_ticketszendesk_get_ticketzendesk_list_ticket_commentszendesk_current_userzendesk_get_userzendesk_search_userszendesk_list_organizationszendesk_get_organizationzendesk_list_groupszendesk_list_viewszendesk_execute_viewzendesk_list_macroszendesk_list_ticket_fieldszendesk_get_ticket_metricszendesk_list_satisfaction_ratingszendesk_create_ticketzendesk_update_ticketzendesk_add_ticket_commentzendesk_usage_statuszendesk_request_featurezendesk_upgradezendesk_cancel_subscriptionFind tickets with Zendesk search. Read a ticket with its comments. Check response and resolution times of a ticket. Find customers who gave a low satisfaction rating. Create a ticket, reply or update a ticket. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Zendesk. The server calls the Zendesk API with your own Zendesk access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Zendesk subdomain, Agent email and Zendesk API token. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Zendesk subdomain, Agent email and Zendesk API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Zendesk API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Zendesk.
Yes, if you approve it. 3 of the 19 Zendesk tools can create or change data. The other 16 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Zendesk server only. Cancel any time: your paid plan then runs to the end of the paid period. Run zendesk_usage_status to see how many calls you used.
Ask the AI to run zendesk_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run zendesk_cancel_subscription. Your paid plan continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with zendesk_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.