Search tickets, people, organizations and KB articles in Deskpro, and create tickets and replies. Hosted by usefulapi — connect from Claude, ChatGPT, Cursor, or any MCP client.
Team and Enterprise: an Owner adds the connector for the organization first.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"deskpro": {
"url": "https://deskpro.usefulapi.io/mcp"
}
}
}Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"deskpro": {
"type": "http",
"url": "https://deskpro.usefulapi.io/mcp"
}
}
}No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run these commands. The second one opens the login page:
Other MCP clients (Windsurf, Cline, Zed and more): add the URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser. Do not add an Authorization header: see Before you connect.
The login page asks for your Helpdesk URL and Deskpro API key.
Helpdesk URL: your Deskpro Cloud subdomain (acme for acme.deskpro.com) or your helpdesk's https address (custom domain or self-hosted). API key: a helpdesk admin creates it in Deskpro → Admin → Apps & Integrations → API Keys; paste the full <id>:<code> value. The key acts with the permissions of the agent it is bound to. It is used only to call your helpdesk on your behalf and to derive a private account id; it is never shown to anyone.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpdesk URL and Deskpro API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
Turn on the Deskpro connector, then ask in plain words. The AI picks the tools.
| Tool | Type | What it does |
|---|---|---|
deskpro_get_me | read | Get the authenticated agent Return who the API key acts as — the auth method, the bound person id and their profile. A cheap way to confirm the helpdesk URL and key are right. Deskpro: GET /api/v2/me. |
deskpro_list_tickets | read | List tickets List tickets, filtered by status, assigned agent, requester, organization, department or labels, and sorted. Returns ticket objects (id, ref, subject, ticket_status, agent, person, department, urgency, labels, dates) plus pagination meta. Deskpro: GET /api/v2/tickets. |
deskpro_get_ticket | read | Get one ticket Fetch a single ticket by id, with its subject, status, assignment, requester, labels, custom fields, SLA state and timing. A merged ticket redirects to the ticket it was merged into. Deskpro: GET /api/v2/tickets/{id}. |
deskpro_list_ticket_messages | read | List a ticket's messages List the conversation on one ticket — every reply and agent note, with its author, date, is_agent_note flag and HTML body. Deskpro: GET /api/v2/tickets/{id}/messages. |
deskpro_list_people | read | List people List people (end users and agents), searchable by name and filterable by email, organization or agent flag. Deskpro: GET /api/v2/people. |
deskpro_get_person | read | Get one person Fetch a single person by id — name, emails, phone numbers, organization, labels, custom fields and ticket count. Deskpro: GET /api/v2/people/{id}. |
deskpro_list_person_tickets | read | List a person's tickets List the tickets raised by one person — their support history. Deskpro: GET /api/v2/people/{id}/tickets. |
deskpro_list_organizations | read | List organizations List customer organizations, filterable by name or labels. Deskpro: GET /api/v2/organizations. |
deskpro_get_organization | read | Get one organization Fetch a single organization by id — name, summary, email domains, labels, custom fields and ticket count. Deskpro: GET /api/v2/organizations/{id}. |
deskpro_list_organization_tickets | read | List an organization's tickets List the tickets belonging to one organization. Deskpro: GET /api/v2/organizations/{id}/tickets. |
deskpro_list_articles | read | List knowledgebase articles List knowledgebase articles, filterable by category, status and author. Deskpro: GET /api/v2/articles. |
deskpro_get_article | read | Get one article Fetch a single knowledgebase article by id — title, content, status, categories and labels. Deskpro: GET /api/v2/articles/{id}. |
deskpro_list_departments | read | List ticket departments List the ticket departments (id, title, parent, whether tickets/chat are enabled) — needed to route a new ticket. Deskpro: GET /api/v2/ticket_departments. |
deskpro_list_agents | read | List agents List the helpdesk's agents (id, name, email, online state) — needed to assign a ticket. Deskpro: GET /api/v2/agents. |
deskpro_list_ticket_statuses | read | List ticket statuses List the ticket statuses and custom sub-statuses (status_type, status_code, title) configured on the helpdesk. Deskpro: GET /api/v2/ticket_statuses. |
deskpro_search | read | Search the helpdesk Quick search across tickets, people, organizations, articles, news, downloads, community topics and chats; results are grouped by type. Deskpro: GET /api/v2/search. |
deskpro_create_ticket | write | Create a ticket Open a new ticket for a requester (by person id, or by email — Deskpro creates the person if the email is new) with a first message. Depending on the helpdesk's triggers this may email the requester. Returns the created ticket. Deskpro: POST /api/v2/tickets. |
deskpro_update_ticket | write | Update a ticket Change a ticket's subject, status, assignment, department, organization, urgency, hold state or labels. Only the fields you pass are sent. Reversible by updating again. Cannot set the hidden (deleted/spam) status. Deskpro: PUT /api/v2/tickets/{id}. |
deskpro_add_ticket_message | write | Reply to a ticket or add a note Add a message to a ticket as the key's agent. With is_note=true it is an internal agent note (not shown to the requester); with is_note=false it is a REPLY that the helpdesk emails to the requester — that cannot be unsent. Deskpro: POST /api/v2/tickets/{id}/messages. |
deskpro_create_organization | write | Create an organization Create a customer organization. Email domains auto-associate people with matching addresses. Deskpro: POST /api/v2/organizations. |
deskpro_usage_status | Usage status (free-tier meter) Report the caller's current usage: the plan, calls used this month, the limit of the plan (the free monthly cap or the Pro fair use limit), remaining, and whether the limit is reached. Read-only; does not count against the meter. | |
deskpro_request_feature | Request a missing feature Tell usefulapi that the user needs something the Deskpro tools cannot do yet (a missing tool, field or filter). Call it only when the user asks for something none of the tools can do, and tell the user that you send the request. Do not call it for errors or for normal requests. Do not include personal data, credentials or customer records. Stored with the product name and the client type (for example Claude or Cursor), without the user's account. At most 5 requests per day. Does not count against the meter. | |
deskpro_upgrade | Upgrade to Pro (unlimited*) Get Pro: unlimited tool calls (fair use limit: 10,000 a month) on Deskpro (the free tier caps monthly usage). Plans: "monthly" — $9/month; "yearly" — $90/year (2 months free). Cancel any time: Pro then runs to the end of the paid period, so it also suits a one-time job. *A fair use limit applies. For heavy use (near Pro's limit): "plus" or "plus_yearly" — Pro+, $19/month or $190/year, unlimited tool calls (fair use limit: 100,000 a month); an existing Pro subscription changes to Pro+ in place (needs confirm: true; the price difference for the rest of the period is charged at once). Otherwise returns a short link to open in your browser (it opens Stripe Checkout); after payment the account upgrades automatically. Does not count against the meter. | |
deskpro_cancel_subscription | Cancel the Pro subscription Cancel the caller's Deskpro Pro subscription at the end of the paid period (no refund for the current period; Pro continues until then, then the free tier applies). Requires confirm: true. Run deskpro_upgrade later to undo the cancel before the period ends. Does not count against the meter. |
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper user | $9/mo · $90/yr | Unlimited* |
*Pro fair use limit: 10,000 tool calls a month on this server. For more, write to [email protected].
Pro covers this Deskpro server only. Subscribe with deskpro_upgrade (it returns a Stripe Checkout link). Cancel any time with deskpro_cancel_subscription: Pro continues to the end of the paid period, with no refund for the current period, and running deskpro_upgrade before then undoes the cancel. Or write to [email protected].
No. usefulapi is an independent service. It is not affiliated with or endorsed by Deskpro. The server calls the Deskpro API with your own Deskpro access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Helpdesk URL and Deskpro API key. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpdesk URL and Deskpro API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Deskpro API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Deskpro.
Yes, if you approve it. 4 of the 20 Deskpro tools can create or change data. The other 16 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with unlimited tool calls (fair use limit: 10,000 tool calls a month), for this Deskpro server only. Cancel any time: Pro then runs to the end of the paid period. Run deskpro_usage_status to see how many calls you used.
Ask the AI to run deskpro_upgrade: it returns a Stripe Checkout link. To cancel, run deskpro_cancel_subscription. Pro continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with deskpro_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.