Read conversations and contacts; add replies or notes, set status and assign in Chatwoot. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.
Turn on the Chatwoot connector, then ask in plain words. The AI picks the tools.
For support agents and team leads who answer customer conversations in Chatwoot Cloud.
Count the open and unassigned conversations, then list them by status, inbox or team.
Open one conversation to see its contact, status, priority, labels and assignee. Then read its messages, oldest first.
Search contacts by name, email or phone, open one contact, then list all conversations of that contact.
Find a saved reply template, then add a message to the conversation. A private note stays internal; a reply goes to the customer by email or chat.
Changes dataLook up the agents and teams, then assign the conversation to one agent or one team.
Changes dataSet a conversation to open, resolved, pending or snoozed. Then set its priority, or clear it.
Changes dataThe login page asks for your Chatwoot access token and Account ID.
Find the token in Chatwoot → Profile Settings (Access Token). The account ID is the number after /app/accounts/ in your Chatwoot URL. Your token is used only to call the API on your behalf and to derive a private account id; it is never shown to anyone.
Team and Enterprise: an Owner adds the connector for the organization first.
No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"chatwoot": {
"url": "https://chatwoot.usefulapi.io/mcp"
}
}
} Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"chatwoot": {
"type": "http",
"url": "https://chatwoot.usefulapi.io/mcp"
}
}
} Run these commands. The second one opens the login page:
Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Chatwoot access token and Account ID. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper user | $9/mo · $90/yr | 10,000 tool calls / month |
| Pro+per user | $39/mo · $390/yr | 100,000 tool calls / month |
Each paid plan covers this Chatwoot server only. Ask your AI to run chatwoot_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with chatwoot_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with chatwoot_upgrade before then undoes the cancel. Or write to [email protected].
chatwoot_get_accountchatwoot_list_conversationschatwoot_get_conversation_countschatwoot_get_conversationchatwoot_list_messageschatwoot_list_contactschatwoot_search_contactschatwoot_get_contactchatwoot_list_contact_conversationschatwoot_list_labelschatwoot_list_inboxeschatwoot_list_agentschatwoot_list_teamschatwoot_list_canned_responseschatwoot_send_messagechatwoot_set_conversation_statuschatwoot_set_conversation_prioritychatwoot_assign_conversationchatwoot_usage_statuschatwoot_request_featurechatwoot_upgradechatwoot_cancel_subscriptionSee the conversations that need an agent. Read a conversation before you reply. Look up a customer and their past conversations. Reply to a customer or add a private note. Assign a conversation to an agent or team. Set the status and priority of a conversation. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Chatwoot. The server calls the Chatwoot API with your own Chatwoot access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Chatwoot access token and Account ID. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Chatwoot access token and Account ID. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Chatwoot API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Chatwoot.
Yes, if you approve it. 4 of the 18 Chatwoot tools can create or change data. The other 14 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Chatwoot server only. Cancel any time: your paid plan then runs to the end of the paid period. Run chatwoot_usage_status to see how many calls you used.
Ask the AI to run chatwoot_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run chatwoot_cancel_subscription. Your paid plan continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with chatwoot_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.