Find customers, read conversations, items and tasks; add internal notes in Gladly. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.
Turn on the Gladly connector, then ask in plain words. The AI picks the tools.
For support leads and agents who handle customer conversations in Gladly.
Find a customer by email, phone number or external id. Then list their conversations with topics, status and assignee, oldest first, so an agent sees the history.
Open a conversation and list its messages, emails, calls and notes in order. Ask the assistant for a short summary before you take over the case.
List the open tasks of a customer with assignee and due date. Use it to see which follow-ups are late before you answer the customer.
Turn the topic, inbox and agent ids of a conversation into names. Use it to see who owns the case and where it sits.
Write an internal note on a conversation, for example a call back request. Only agents see the note. Each call adds a new note.
Changes dataThe login page asks for your Gladly organization, Agent email and Gladly API token.
Create the token in Gladly → Settings → API → Create API token. The agent needs the API User permission. The token is used only to call the Gladly API on your behalf and to derive a private account id; it is never shown to anyone.
Team and Enterprise: an Owner adds the connector for the organization first.
No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"gladly": {
"url": "https://gladly.usefulapi.io/mcp"
}
}
} Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"gladly": {
"type": "http",
"url": "https://gladly.usefulapi.io/mcp"
}
}
} Run these commands. The second one opens the login page:
Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Gladly organization, Agent email and Gladly API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Pro | $9/mo · $90/yr | 10,000 tool calls / month |
| Pro+ | $39/mo · $390/yr | 100,000 tool calls / month |
Each paid plan covers this Gladly server only. Ask your AI to run gladly_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with gladly_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with gladly_upgrade before then undoes the cancel. Or write to [email protected].
gladly_get_organizationgladly_list_agentsgladly_get_agentgladly_list_inboxesgladly_get_inboxgladly_list_topicsgladly_list_audiencesgladly_find_customersgladly_get_customergladly_list_customer_conversationsgladly_get_conversationgladly_list_conversation_itemsgladly_get_conversation_itemgladly_list_customer_tasksgladly_get_taskgladly_add_conversation_notegladly_usage_statusgladly_request_featuregladly_upgradegladly_cancel_subscriptionPull up a customer and review their conversations. Read the timeline of one conversation. Check which tasks are still open for a customer. Map topics, inboxes and agents to names. Add an internal note after a customer contact. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Gladly. The server calls the Gladly API with your own Gladly access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Gladly organization, Agent email and Gladly API token. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Gladly organization, Agent email and Gladly API token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Gladly API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Gladly.
Yes, if you approve it. 1 of the 16 Gladly tools can create or change data. The other 15 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Gladly server only. Cancel any time: your paid plan then runs to the end of the paid period. Run gladly_usage_status to see how many calls you used.
Ask the AI to run gladly_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run gladly_cancel_subscription. Your paid plan continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with gladly_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.