Triage Vision Helpdesk tickets, read conversations, find clients and manage internal handoffs. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.
Turn on the Vision Helpdesk connector, then ask in plain words. The AI picks the tools.
For support teams and helpdesk operators using Vision Helpdesk.
Read dashboard counts, list the overdue folder and open selected tickets to summarize the conversation and current ownership.
Find a client by name or email, then inspect their summary, notes and ticket counts for context.
After reviewing the ticket, confirm an internal note, staff assignment or status change to record the handoff.
Changes dataSearch for an exact ticket reference or subject, then read its conversation without scanning the whole inbox.
The login page asks for your Helpdesk address and API access token.
Address: where your helpdesk runs, for example https://acme.visionhelpdesk.com or https://support.yourcompany.com (https only; if it sits in a folder, include it, for example https://yourcompany.com/support). Credential: use an admin or staff API access token (vis_txttoken) for a role with the API Access permission (Admin Settings → User → Role). Ask your helpdesk administrator for the token if you do not already have one; this form does not accept staff passwords. A dedicated user with only the permissions you need makes its activity easy to track. The REST API is not part of the Starter plan. Your token is used to call only the helpdesk address you enter and is never shown or returned.
Team and Enterprise: an Owner adds the connector for the organization first.
No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"vision-helpdesk": {
"url": "https://vision-helpdesk.usefulapi.io/mcp"
}
}
} Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"vision-helpdesk": {
"type": "http",
"url": "https://vision-helpdesk.usefulapi.io/mcp"
}
}
} Run these commands. The second one opens the login page:
Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpdesk address and API access token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper helpdesk | $9/mo · $90/yr | 10,000 tool calls / month |
| Pro+per helpdesk | $39/mo · $390/yr | 100,000 tool calls / month |
Each paid plan covers this Vision Helpdesk server only. Ask your AI to run vision_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with vision_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with vision_upgrade before then undoes the cancel. Or write to [email protected].
vision_get_dashboard_countsvision_list_ticketsvision_search_ticketsvision_get_ticketvision_list_tickets_by_tagvision_list_tickets_by_labelvision_list_statusesvision_list_prioritiesvision_list_ticket_typesvision_list_clientsvision_search_clientsvision_get_client_summaryvision_create_ticketvision_reply_to_ticketvision_add_ticket_notevision_add_client_notevision_update_ticket_propertyvision_assign_ticket_staffvision_add_ticket_tagvision_usage_statusvision_request_featurevision_upgradevision_cancel_subscriptionReview overdue support tickets. Look up a customer before replying. Hand off a support ticket. Find tickets by reference or subject. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Vision Helpdesk. The server calls the Vision Helpdesk API with your own Vision Helpdesk access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Helpdesk address and API access token. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Helpdesk address and API access token. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Vision Helpdesk API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Vision Helpdesk.
Yes, if you approve it. 7 of the 19 Vision Helpdesk tools can create or change data. The other 12 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Vision Helpdesk server only. Cancel any time: your paid plan then runs to the end of the paid period. Run vision_usage_status to see how many calls you used.
Ask the AI to run vision_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run vision_cancel_subscription. Your paid plan continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with vision_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.