Read Desk365 tickets, conversations, contacts, companies, time entries and knowledge articles. Hosted by usefulapi: connect it to Claude, ChatGPT, Cursor or any MCP client.
Turn on the Desk365 connector, then ask in plain words. The AI picks the tools.
For support teams with API access on a Desk365 Standard, Plus or Premium helpdesk.
Filter tickets by status, priority and assignee, then inspect a selected ticket’s details.
Read the ticket and its conversation, including customer and agent messages, private notes and attachment details.
Find a contact by email and inspect its linked company and support settings.
Filter time entries by ticket, agent, company or date range and inspect an individual entry.
List live article titles and read a selected article’s content, category and folder.
The login page asks for your Desk365 subdomain and Desk365 API key.
The subdomain is the part before .desk365.io in your helpdesk address. Find the API key in Desk365 → Settings → Integrations → API (the API is part of the Standard, Plus and Premium plans). This hosted connection reads helpdesk records and can update a ticket's status after confirmation; status changes may trigger helpdesk notifications and automations. It can also send a public agent reply after preview and explicit confirmation; replies email the ticket contact and the approved recipients. Requested ticket conversations (including private notes), contact and company details, time entries and knowledge-base records pass to your chosen AI client and its LLM provider. Connect only records you are authorized to share. Regenerate or revoke the key in Desk365 to stop vendor access. Billing follows this helpdesk subdomain; rotating its key keeps that identity.
Team and Enterprise: an Owner adds the connector for the organization first.
No Add custom MCP server option? It depends on your account or workspace settings: see OpenAI's guide.
Run this command, then run /mcp in Claude Code to log in:
Add to Cursor or add this to ~/.cursor/mcp.json:
{
"mcpServers": {
"desk365": {
"url": "https://desk365.usefulapi.io/mcp"
}
}
} Add to VS Code or add this to .vscode/mcp.json:
{
"servers": {
"desk365": {
"type": "http",
"url": "https://desk365.usefulapi.io/mcp"
}
}
} Run these commands. The second one opens the login page:
Windsurf, Cline, Zed and other MCP clients: add this URL as a remote MCP server (Streamable HTTP). The client then opens the login page in your browser.
Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Desk365 subdomain and Desk365 API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
| Plan | Price | Limit |
|---|---|---|
| Free | $0 | 50 tool calls / month |
| Proper helpdesk subdomain | $9/mo · $90/yr | 10,000 tool calls / month |
| Pro+per helpdesk subdomain | $39/mo · $390/yr | 100,000 tool calls / month |
Each paid plan covers this Desk365 server only. Ask your AI to run desk365_upgrade and choose Pro or Pro+, billed monthly or yearly (it returns a Stripe Checkout link). If you already have Pro, ask to change it to Pro+. The change requires your confirmation, keeps your billing interval and charges the price difference for the rest of the period immediately. Cancel any time with desk365_cancel_subscription: your paid plan continues to the end of the paid period, with no refund for the current period, and asking to resume the same plan with desk365_upgrade before then undoes the cancel. Or write to [email protected].
desk365_reply_operation_statusdesk365_list_ticketsdesk365_search_ticketsdesk365_get_ticketdesk365_get_ticket_conversationsdesk365_list_contactsdesk365_get_contactdesk365_list_companiesdesk365_get_companydesk365_list_time_entriesdesk365_get_time_entrydesk365_list_survey_ratingsdesk365_list_kb_articlesdesk365_get_kb_articledesk365_add_ticket_replydesk365_set_ticket_statusdesk365_usage_statusdesk365_request_featuredesk365_upgradedesk365_cancel_subscriptionReview urgent or unassigned tickets. Read a ticket’s conversation. Look up a customer’s company. Review logged support time. Find a knowledge-base article. See what you can do for the details.
No. usefulapi is an independent service. It is not affiliated with or endorsed by Desk365. The server calls the Desk365 API with your own Desk365 access, so it sees only the data that your account can see.
Yes. In Claude, add this server's URL as a custom connector. In ChatGPT, add it as a custom MCP server in Plugins. Then log in once. Cursor, VS Code, Claude Code and Codex work too. See the setup steps.
The login page asks for your Desk365 subdomain and Desk365 API key. See Before you connect for where to find them.
No. Add only the URL. Do not add an Authorization header or an API key to the client config. The server signs you in with OAuth: the login page asks for your Desk365 subdomain and Desk365 API key. If the config has such a header, remove it: some clients then send that header instead of the login token, and every call fails with 401.
The login stores them encrypted in the authorization grant of your connection. The server uses them to call the Desk365 API for you and to derive a private account id for usage metering. usefulapi does not show them on any page or in any reply. To stop all access, remove the connector and change or delete these credentials in Desk365.
Yes, if you approve it. 2 of the 16 Desk365 tools can create or change data. The other 14 are marked read-only. Most MCP clients ask you to approve a tool call before it runs.
The Free plan gives 50 tool calls / month. Pro costs $9/mo or $90/yr, with 10,000 tool calls / month. Pro+ costs $39/mo or $390/yr, with 100,000 tool calls / month. Each subscription covers this Desk365 server only. Cancel any time: your paid plan then runs to the end of the paid period. Run desk365_usage_status to see how many calls you used.
Ask the AI to run desk365_upgrade and choose Pro or Pro+, billed monthly or yearly: it returns a Stripe Checkout link. If you already have Pro, ask to change it to Pro+. After you confirm, your existing subscription changes in place, keeps its billing interval and charges the price difference for the rest of the period immediately. To cancel, run desk365_cancel_subscription. Your paid plan continues to the end of the paid period.
Tell the AI what you wanted to do. It can send the request with desk365_request_feature. We store the text with the server name, the type of AI client and the tool you tried, not with your account, and read every request when we plan new tools. You can send up to 5 requests per day.
Any client that supports remote MCP servers (Streamable HTTP) with OAuth login: Claude (web and desktop), Claude Code, ChatGPT, Codex, Cursor, VS Code, Windsurf and others.
This is a Model Context Protocol endpoint — meant to be connected from an AI client, not opened in a browser. An invalid_token response at the URL is the auth gate working as designed; clients authenticate automatically.
Need a tool this server does not have, or a connection to another system? We build custom integrations and MCP servers.